The company MetroFax was founded in the latter part of the 1990s. Since then, it has merged and acquired massive corporations, which has allowed it to become a single entity and work in harmony with the parent company’s already-developed products. MetroFax uses an easy-to-use method to serve its customers by assigning online managers to handle aspects of the faxing process.
They do, however, also provide fresh and creative solutions, like search bars, email-based faxing, and folders for fax organization. By means of their mobile application, they provide a range of mobile solutions as well. In addition to having competitive prices in the market, they provide a 14-day free trial. Continue reading to learn more about the features that MetroFax’s products offer.
Cost
MetroFax now has monthly billing starting at $9.95, which is $2 more than it used to charge for its 500-page tier. Your monthly rate drops to $8.30 when you sign up for an annual contract, saving you about $20 annually. You can accept a three-month plan at a discounted rate of $8.33 per month with another pricing option.
Additionally, MetroFax offers tiers with 1,000 and 2,500 pages, which cost $12.95 and $39.95 per month, respectively.
MetroFax used to offer a 30-day free trial, but now it only offers a 14-day one. A monthly subscription starts when your trial period expires. From there, you can choose to discontinue your service without incurring any fees or upgrade to the annual plan, which lowers your monthly fee.
Setup
It’s easy to log in MetroFax. Choose a plan, your state, and your area code. (Even with the 30-day free trial, these steps will still be followed.)
You will receive links to download the iOS and Android mobile apps as well as your fax number and PIN (randomly assigned password) for immediate use after entering your billing information. Fax numbers can also be transferred, but doing so needs getting in touch with the business when you first sign up.
MetroFax claims to have 99.9% redundancy and reliability, just like Nextiva. But MetroFax only offers faxing, in contrast to Nextiva.
User interface
The MetroFax website is user-friendly and has a pleasing, aesthetic design. (In actuality, J2, the corporate entity that owns Efax, has the exact same interface.)Your number appears prominently in the upper right corner of the screen when you log in, and if you have multiple numbers, you can choose from them here, which is a useful feature for frequent fax users. There are four buttons on the main screen of the portal itself, and these choices are also repeated in a navigation bar at the top. The choices are simple: you can send and receive faxes, change your account information, and look for assistance.
You can organize your faxes with tags from within the Web console, making it simpler to search through them later. The Web interface’s layout appealed to me; it’s easy to read, visually appealing, and loosely based on Windows Explorer’s pane views. Although you have less control over your faxes than with Nextiva, for example, the overall fax sending and receiving experience is better.
Faxing and receiving
You’ll receive a clearly labeled pop-up screen called “Websend” when you try to send a fax, which makes it easy to send faxes straight from a web browser. You have the option of manually entering data or selecting from your contacts list (which you can import as a CSV file from Outlook, Gmail, Yahoo, AOL, Hotmail, and Comcast); you can also select the destination country, add up to 50 fax recipients, add a cover page, add up to 10 document attachments, and adjust the fax quality.
Here, the cover page is a vulnerability: It’s unclear what is on the cover page other than the message you type into the Websend form box, and you have no control over how the cover page looks.
The service gives you web-based access to all of your faxes, both received and sent. Faxes can be saved, printed, and organized. But you’re just as likely to send faxes via email. Send a fax using MetroFax to the 10-digit phone number (don’t include a “1” at the beginning, just like with Nextiva), then @metrofax.com. Create a cover page by adding a subject and email message, attaching your file to the fax, and sending it. There were no discernible fax send or receive delays.
You don’t have any control over notifications or how often incoming faxes appear in your inbox; they arrive as PDF or TIFF files. Similar to Efax, you can allow up to five email addresses to be used with a single account.
Support for file formats
More than 50 file formats are supported by the service; these include common ones like Microsoft Office files, Adobe PDFs, and JPEG images, as well as uncommon ones like obscure formats from Corel, WordPerfect, Lotus, and Star Office. even Photoshop from Adobe.Files in PSD format are supported.
Mobile apps
MetroFax provides fully functional, specialized apps for iOS and Android. The apps notify you when a fax is received; this feature, though it means you’ll receive notifications from the app and your email, may help you identify an incoming fax more easily. You can also view, tag, and search faxes with this app, as well as access your stored faxes on the Web and view folders and faxes.
By attaching files from your mobile device, you can also send faxes. Out of all the mobile apps, this one was our favorite because it’s the most intuitive to use, has a ton of features that make sending, reading, and sharing faxes a breeze, and is easy to use.Additionally, you can send faxes by attaching files from your phone or cloud storage accounts like Box, Dropbox, and Google Drive.
MetroFax’s mobile offerings now have the same design as Efax. Just like with Efax, you can now sign a fax by scribbling with your finger, resizing it, and attaching it to a document. The MetroFax mobile app, like the Efax version, had bugs on one device but functioned flawlessly on another. It is still among the best mobile faxing apps we have found.
Conclusion
Even though there are less expensive services, MetroFax is a great option for people who are constantly on the go because of its smart interface and mobile feature. MetroFax is the best option for offices with different needs because of its broad support for file formats. Above all, MetroFax stands out due to its emphasis on faxing and its capacity to tag and search faxes.
For that reason, MetroFax is our choice for the best fax service, surpassing both the more costly business-focused Sfax and SRFax, which is unable to match its fax searching capabilities. Additionally, we think MetroFax is better than the Efax, which looks similar but costs a lot more than its close relative despite having a few more features.