With its all-in-one VoIP and unified communications solution, Vonage simplifies business collaboration and communication so even the smallest companies can take advantage of its affordable services. By removing superfluous features, the platform becomes more straightforward and reasonably priced. As your business expands, you can add more features as needed, such as paperless faxing, voicemail-to-text, custom APIs, auto-attendant, and toll-free numbers.
Compare Vonage to the Top Phone Services and VoIP Providers
The bare minimum required to collaborate with your team on any device, anywhere, is provided by Vonage. It works best for companies that don’t require extra hardware and only require basic communication and collaboration features. Although it’s a great, affordable option, there are some drawbacks, such as the inability to use online faxing, toll-free numbers, or voicemail to text. If you require those, you will have to pay more, which makes other options—like Nextiva or RingCentral—more alluring for companies that require more sophisticated features.
You’re in luck if Vonage seems too basic for your requirements. The research team evaluated the top VoIP service providers for various use cases and price ranges over several weeks. Discover how we test VoIP systems, what to look for, and which one is best for you by viewing all of our top choices.
Benefits of Vonage
Following are the benefits of Vontage
Available for a free trial:
Vonage operates differently from most phone services in that it allows you to try before you buy. You can test it out for free for 14 days to see if it’s the right option for you and your team, regardless of what you’re looking at. The fact that you can test it out before committing to a one-year contract is a significant advantage that other business phone systems do not offer. If, at any point during your 14-day trial, you decide to change your mind, just cancel your subscription and send the hardware back. You will receive a full refund, no inquiries asked.
Superior call quality:
Vonage’s HD Voice makes sure that calls sound great on all devices, preventing anyone from sounding like a malfunctioning robot. Since all calls between accounts with HD Voice-enabled utilize the same codecs, call quality exceeds VoIP standards, and data transfers are faster. Furthermore, Vonage boasts a carrier-grade network of its own that is linked to tier-one networks worldwide and major US carriers. This implies that you can say goodbye to middlemen and have remarkably clear phone conversations with anyone.
All plans include unlimited texting and calling:
It’s never been simpler to work remotely with Vonage Business Communications. The standard features available with all three service plans include unlimited texting and calling. With the ease with which they can make and receive calls on a smartphone, laptop, desktop, or tablet, your team is no longer restricted to desk phones. Vonage enables the workplace to come to the employees rather than the other way around, making it perfect for teams that work remotely or for people who are constantly on the go.
Free video conferencing:
Vonage Meetings makes remote collaboration just a few clicks away. It streamlines the process of holding virtual meetings for teams and is accessible via the Vonage Business Communications desktop and mobile applications. Without having to download and install any software, anyone can join the meeting directly from their browser. With the speaker in the forefront, everyone’s attention is drawn to the primary agenda item. With a single click, participants can share files and content on the screen. In addition, you can limit the number of attendees, record the meeting, and send out invitations halfway through. Although Vonage Meetings can accommodate up to 16 users, users with higher-tier plans can host up to 100 video conferences with it.
Simple setup:
Vonage uses the internet to provide voice communications, so there are no cumbersome devices to set up. You don’t also require assistance from a service expert to get going. To start instantaneous communication with your team and customers, simply download the mobile application. Additionally, you can download the web application to use laptops and desktop computers as softphones. If you prefer the more traditional approach, Vonage also provides plug-and-play IP phones that function anywhere there is a high-speed internet connection.
User-friendly interface:
Every option in Vonage’s desktop application is arranged logically to prevent vertigo from occurring from shifting your eyes in different directions. Its uncomplicated, easy-to-use design makes it easy to quickly locate the function you require. The administration portal will open in the default browser when you click on the Admin tab. Everything you require to control the VoIP system is readily available here.
For example, by providing answers to a few questions, you can create or modify the Interactive Voice Response (IVR) or Virtual Receptionist. From the dashboard, it is also simple to access the Reports tab. To view, download, or save reports about all calls and users, click it whenever you want to.
prompt, dependable customer service: Vonage’s tech support staff is available by phone, email, or chat if you encounter any difficulties. If you want quick access to a support agent—within 15 seconds or less—use their Click to Chat button. You can contact their support hotline, which is open weekdays from 8 a.m. to midnight (EST) and on weekends from 9 a.m. to 9 p.m. (EST), for more complicated problems that need more thorough solutions. Additionally, Vonage offers a vast knowledge base and community forums where you can ask questions and get prompt answers.
Numerous integrations:
Upgrading your business communications without stepping off the Vonage platform is possible for users whose plans allow them to integrate third-party apps. You can view the list of compatible third-party business apps with Vonage by selecting My Apps from within the Vonage app. Choose from well-known programs like Microsoft 365, JobDiva, ConnectWise, Oracle, Slack, Google G Suite, Bullhorn, and Clio. By integrating Vonage with CRM programs like HubSpot, Salesforce, and Zoho, you can also enhance the way you serve current clients and attract new ones.
Excellent security:
Vonage has created a virtual fortress to stifle spam and stop con artists from entering your company. Encryption is used for all text messages, and admin accounts can set up security settings for call recordings. Your company can also benefit from Verify API through Vonage Communication APIs. It configures two-factor authentication to prevent unauthorized users from accessing your business app. Customers will be able to use their phones to access your app securely, and you will only be charged for each successful transaction. Additionally, Vonage satisfies the strict guidelines set forth by the Federal Communications Commission, the General Data Protection Regulation (GDPR), the Payment Card Industry (PCI) regulations, and the Sarbanes-Oxley Act of 2002’s accounting requirements.
HIPAA compliance is guaranteed:
Vonage is one of the few VoIP companies that complies with HIPAA regulations. The Health Insurance Portability and Accountability Act of 1996, or HIPAA, is a federal statute that safeguards the private health information of patients. Therefore, partnering with Vonage makes sense if your company operates in the healthcare sector as opposed to working with non-HIPAA-compliant businesses. Vonage also possesses a certification from the Health Information Trust Alliance (HITRUST) Common Security Framework, which proves its seriousness about protecting patient privacy.
Guaranteed uptime of 99.999%:
Venture takes service continuity seriously because any downtime can result in a significant loss for your company. It is equipped with multiple redundancies to mitigate the severe impact of power outages or connectivity problems. For example, Call Continuity is a potent Vonage feature that instantly reroutes calls to a designated backup number when it detects that a call ended abruptly due to connection problems. Vonage resumes regular call routing as soon as the connection is established again.
Pricing for Vonage
Vonage offers more of an à la carte than a table d’hôte pricing structure. Every service plan includes all the essential tools for teamwork and connection. However, you will need to pay extra for extras like paperless faxing, toll-free numbers, and other add-ons.
There are three service plans available from Vonage Business Communications, and each one has a monthly cost based on the number of users. The price decreases as you add more users.
The lowest plan, Mobile, costs $19.99 a month for each user. Companies may use this entry-level plan with up to 100 users.
In the meantime, if you want to have the familiarity of IP desk phones along with the mobility of the Mobile plan, the Premium plan is your best bet. As a result, it works perfectly for people who work in traditional office environments where staff members can connect via any device, even dated desk phones.
The monthly cost of Premium is $29.99 for each user. Along with all the features of the previous plan, it includes a multi-level auto attendant that allows callers to select a department and be automatically transferred to it. Additionally, it allows users to access the Vonage App Center, where they can choose and integrate their preferred CRM software with Vonage. Popular CRM programs like Zendesk, Salesforce, Sugar CRM, Zoho, and many more are available for you to select from.
For businesses with 20 to 100 users, the Advanced plan can be had for as little as $34.99 per user per month. Prices for businesses with more than 100 users won’t be shown. For an exact quote, they need to get in touch with Vonage directly.
Vonage for Business caters to whom?
With Vonage’s QoS, teams can connect globally as meetings and calls are more comprehensible and easier for participants to follow. Data and calls will be dropped less frequently with a 99.999% uptime. Because Vonage is present in more than 18 countries, you will be able to expand more easily, which will improve your business’s profitability. The platform’s team messaging and video collaboration feature increases output and closes the distance between US and international offices.
Due to Vonage’s requirement that users disable stateful packet inspection (SPI) on their networking hardware, the service has VoIP security vulnerabilities. Dynamic packet filtering, or SPI, is a monitoring layer that assists in identifying which packets pass through your firewall.
Despite this, Vonage undoubtedly offers the unified communications and calling capabilities that a business requires. Require a more customized solution for bigger businesses? Check out our guides on enterprise VoIP service providers, which include advantages and disadvantages, and consider the features that small businesses require to maintain employee connectivity.
Vonage offers small businesses a lot of benefits. Some of its rivals charge a little bit more, but they provide more functionality. However, Vonage offers everything a small business needs for cohesive communication. Vonage is an excellent choice for smaller groups seeking to increase their visibility, as it allows users to select a local number from more than 50 international locations or anywhere in the United States.